Question 1

What is Chinese Toon?

Accepted Answer

Chinese Toon is a Mandarin Chinese learning brand. We create engaging animated educational content on social media and offer practical, teacher-led classes for all levels — from complete beginner to advanced.

Question 2

Do I need any prior experience to join?

Accepted Answer

Not at all! Our Beginner Chinese class starts from zero — no prior knowledge of Chinese is required. If you already know some Chinese, we'll help you find the right level with a quick placement chat.

Question 3

What age groups do you teach?

Accepted Answer

Our classes are designed for teens and adults (13+). Younger learners are welcome in our private lessons with parent approval. If you're unsure, contact us and we'll recommend the best fit.

Question 4

How do I know which class level is right for me?

Accepted Answer

When you register, tell us about your current level and goals. We'll review your information and recommend the best class. If you're between levels, we can arrange a short free level assessment.

Question 5

What is HSK and do I need to take it?

Accepted Answer

HSK (Hanyu Shuiping Kaoshi) is the official Chinese proficiency exam. You don't need it to join our classes, but we offer dedicated HSK Preparation if you want an internationally recognized certificate for study or work.

Question 6

How big are the group classes?

Accepted Answer

We keep groups small — usually 4 to 8 students — so every learner gets plenty of speaking practice and personal attention from the teacher.

Question 7

Are classes online or in person?

Accepted Answer

All our current classes are held online via video call, so you can join from anywhere in the world. Recordings and materials are shared after each session.

Question 8

How much do classes cost?

Accepted Answer

Pricing depends on the class type (group or private) and length. Since schedules are being finalized, the best way to get the current price list is to register your interest or message us — we'll send you all the details.

Question 9

Can I try a class before paying?

Accepted Answer

Yes! We offer a free trial session for new students so you can experience our teaching style before committing. Just mention 'trial class' when you contact us.

Question 10

What is your refund policy?

Accepted Answer

If you're not satisfied after the first two sessions of a course, contact us and we'll refund the remaining sessions. Private lessons can be rescheduled free of charge up to 12 hours before the session.

Question 11

What do I need for online classes?

Accepted Answer

Just a stable internet connection, a device with a camera and microphone, and Zoom or Google Meet (free). We'll send you a joining link and any materials before each class.

Question 12

I submitted a form but haven't heard back. What should I do?

Accepted Answer

Please check your spam/junk folder first. If our reply isn't there, message us on Telegram or Instagram — social messages are usually answered faster.